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The IUP Journal of Organizational Behavior

July'12
Focus

Organizational research, in general, is biased towards business organizations. It is heartening, therefore, to come across research carried out in other types of organizations.

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Relationship Between Organizational Commitment and Organizational Citizenship Behavior
Commitment of Information Technology Employees in Relation to Perceived Organizational Justice
Role Stress Among Banking Sector Employees: A Logit Approach
Wisdom and Leadership: A Conceptual Study on the Link Between the Two Literatures
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Relationship Between Organizational Commitment and Organizational Citizenship Behavior

-- M Sheik Mohamed and H Anisa

In the face of present global economic realism, organizations are compelled to change continuously. Organizations require employees who are prepared to work beyond their job descriptions. These employees often exert behaviors that go beyond their prescribed job obligations that improve the overall performance of the organization. These are the employees on whom the organization ought to focus retention efforts in order to ensure and sustain successful functioning of the workplace. The objective of this paper is to examine the effect of organizational commitment on Organizational Citizenship Behavior (OCB) in a telecommunication organization. The results of PLS path analysis revealed that normative commitment and continuance commitment have a significant impact on OCB, whereas affective commitment has no significant impact on OCB.

Article Price : Rs.50

Commitment of Information Technology Employees in Relation to Perceived Organizational Justice

-- Harold Andrew Patrick

Organizational justice has been researched as an antecedent of the organizational commitment and is important because it has been linked to critical organizational processes such as commitment, citizenship, job satisfaction and performance. In the technology organization context, commitment of employees has a strategic value. A sample consisting of 225 IT employees were surveyed for the present study. The judgmental sampling technique was adopted. Perceptions of organizational justice and commitment were measured adopting standardized, reliable and valid scales. The major findings were that IT employees were treated with only moderate fairness/justice by the organizations, however, their commitment to their organization was fairly high. It was found that organizational justice significantly influenced organizational commitment of IT employees. The results of this study provide considerable insight into the IT employees’ perceptions of fairness that promote commitment. The implications of the study focus on strategies for increasing organizational justice and are discussed in detail.

Article Price : Rs.50

Role Stress Among Banking Sector Employees: A Logit Approach

--Suparn Sharma, Jyoti Sharma and Arti Devi

The experience of role stress has been found to be moderated by various factors due to which some people are better able to handle role stress and others are not. Out of these various factors, the individual differences in personality, demography and subsequent work performance account for much variation in the experience of role stress. The present study makes an attempt to examine those individual factors which account for role stress among employees of banking sector. To achieve the above-mentioned objective, a sample of 80 employees working in banks of Jammu region (India) was surveyed. The underlying factors impacting role stress of the employees have been explored with the help of logit regression analysis. The study reveals that age, education, salary, locus of control, rewards, appreciation, promotion, working spouse are significant factors that influence role stress experienced by the respondents. It also exhibits that stressed employees are more willing to avail Voluntary Retirement Scheme, if given a chance. Based on the findings, the study recommends a ‘positive reinforcement approach’ to the management and regulation of the level of role stress among employees at the workplace with active cooperation from employees.

Article Price : Rs.50

Wisdom and Leadership: A Conceptual Study on the Link Between the Two Literatures

--Tumpa Dey

This paper addresses the link between wisdom and leadership literature previously unaddressed by studies linking wisdom and leadership. Specifically, it seeks to find a relationship between wisdom and transformational leadership literature and also takes into account both the eastern and western concepts of wisdom in its explicit and implicit form. In the initial section, a literature review of transformational leadership and wisdom leadership has been taken up, and in the later section, a link between the two literatures have been proposed. Limitations of the study and directions for future research have also been addressed.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior